Shipping Policy
At Shopscape, we want your order to reach you as quickly and smoothly as possible. Please read below for details on our shipping process, timelines, and costs.
1. Order Processing Time
All orders are processed within 4-5 days (excluding weekends and public holidays) after payment confirmation. During sale periods or high-demand seasons, processing may take slightly longer — we'll notify you if there's a significant delay.
2. Shipping Methods
We currently offer the following shipping options:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5-6 business days |
| Express Shipping | 2-3 business days |
Delivery timeframes are estimates and begin from the date of dispatch, not the date of order placement.
3. Shipping Costs
- Shipping charges are calculated at checkout based on your delivery location and chosen shipping method.
- We offer free standard shipping on orders above 1500 (if applicable).
- Any applicable taxes are included in the final checkout price unless stated otherwise.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email/SMS with your tracking number and a link to track your shipment in real time. You can also track your order status by logging into your account on our website.
If you haven't received tracking information within [PROCESSING TIME] of placing your order, please contact us at shreeya.mystore@gmail.com.
5. Delivery Areas
We currently ship to most locations across India. Certain remote or restricted areas may have limited serviceability or longer delivery times, which will be indicated at checkout based on your pincode.
6. Delivery Issues and Delays
While we work with trusted logistics partners to ensure timely delivery, delays can occasionally occur due to factors beyond our control, such as weather conditions, courier delays, regional restrictions, or public holidays.
If your order is significantly delayed, hasn't arrived within the estimated timeframe, or shows an unusual tracking status, please reach out to us at shreeya.mystore@gmail.com with your order number, and we'll investigate and resolve it as quickly as possible.
If a package is marked "delivered" but you haven't received it, please contact us within 2 days so we can assist with a resolution.
7. International Shipping
We currently do not offer international shipping. We only ship within India.
8. Incorrect Address / Failed Delivery
Please double-check your shipping address before placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided at checkout. If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment, which may involve additional shipping charges.
9. Questions?
If you have any questions about your shipment, feel free to contact us:
Shopscape
Email: shreeya.mystore@gmail.com