Privacy Policy

Last Updated: 14 Aug 2026

Shopscape ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully. By using our website, you consent to the practices described here.

This policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable in India.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information you provide to us:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party payment gateways; we do not store full card details)
  • Account login credentials, if you create an account
  • Order history and preferences

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time spent on site, and click behavior
  • Location data (city/region level, based on IP)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping and payment confirmation
  • Communicate with you about your orders, account, or customer service requests
  • Send promotional emails or offers (only if you have opted in; you may unsubscribe anytime)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations under Indian law

We do not sell your personal information to third parties.

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember items in your cart
  • Understand how you use our site so we can improve it
  • Deliver relevant content and offers

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, such as cart functionality.

4. Third-Party Services

We may share your information with trusted third parties who help us operate our business, including:

  • Payment gateways (e.g., Razorpay, PayU, or similar) to process transactions securely
  • Shipping and logistics partners to deliver your orders
  • Analytics providers (e.g., Google Analytics) to understand website usage
  • Email/SMS service providers for order updates and marketing communications (where consented)

These third parties are contractually obligated to protect your information and use it only for the purposes we specify. We do not permit them to use your data for their own independent marketing purposes without your consent.

5. Data Security

We implement reasonable security practices and procedures, including encryption (SSL/TLS) for data transmission, restricted access to personal data, and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal and contractual obligations
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint regarding how your data is handled

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian laws (including tax and accounting regulations).

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Shopscape
Email: shreeya.mystore@gmail.com