Refund Policy

At Shopscape, your satisfaction matters to us. If something isn't right with your order, we want to make it easy to fix. Please read our return and refund policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The request is made within 1-2 days of the delivery date
  • The product is unused, unworn, and in its original condition
  • The product is in its original packaging with all tags, labels, and accessories intact
  • You have a valid proof of purchase (order confirmation or invoice)

Items that do not meet these criteria may not be eligible for return.

2. Return Timeframe

You may initiate a return within 1-2 days of receiving your order. Requests made after this window will not be accepted, except in cases of damaged or defective products (see Section 5).

To start a return, please email us at shreeya.mystore@gmail.com with your order number and reason for return, or initiate the process through your account on our website.

3. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.

  • If approved, your refund will be processed to your original payment method within 5-6 business days.
  • For Cash on Delivery orders, refunds will be issued via bank transfer or store credit, as per your preference.
  • Please note that your bank or payment provider may take additional time to reflect the refund in your account.

4. Exchange Options

If you'd prefer an exchange (e.g., different size or color) instead of a refund, please mention this when initiating your return request. Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 1-2 days of delivery at shreeya.mystore@gmail.com with:

  • Your order number
  • Clear photos/video of the damaged or incorrect item
  • A brief description of the issue

We will arrange a free replacement, exchange, or full refund for verified damaged, defective, or incorrect items — no questions asked. Return shipping costs in these cases will be borne by us.

6. Non-Returnable Items

For hygiene, safety, or practical reasons, the following items are not eligible for return or exchange:

  • [PRODUCT CATEGORY, e.g., clothes, cosmetics, perishable goods]
  • Products marked as "Final Sale" or "Non-Returnable" on the product page
  • Products damaged due to misuse or normal wear and tear
  • Gift cards

(Customize this list based on your product categories.)

7. Return Shipping Costs

  • For returns due to change of mind or incorrect size/preference, return shipping costs will be borne by the customer, unless otherwise stated.
  • For returns due to damaged, defective, or incorrect items shipped by us, we will cover the return shipping cost or arrange a reverse pickup at no charge to you.

8. How to Initiate a Return

  1. Email us at shreeya.mystore@gmail.com or log into your account and go to "My Orders"
  2. Select the item you'd like to return and provide a reason
  3. Our team will review your request and share return instructions within 4-5 days
  4. Once we receive and inspect the item, your refund or exchange will be processed as outlined above

9. Questions?

We want you to feel confident shopping with us. If you have any questions about a return, refund, or exchange, please don't hesitate to reach out:

Shopscape
Email: shreeya.mystore@gmail.com